Effective Date: 15-08-2025

At She Shine Silver, we take great care in ensuring that our products meet the highest quality standards. As our products are jewelry items, we follow strict hygiene protocols, and therefore, returns and exchanges are limited.

1. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns or exchanges on any jewelry products, except in cases where the item is:

• Defective
• Damaged during shipping
• Incorrect product received (different from what was ordered)

2. Conditions for Returns

If you receive a defective, damaged, or incorrect product, you must:

• Notify us within 48 hours of delivery via email at [Insert Email] or WhatsApp at [Insert Number]
• Provide clear photos or videos of the item and packaging to verify the issue
• Ensure the product is unused and returned in its original packaging with all tags intact

3. Refund Process

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund request.
• Approved refunds will be processed within 7–10 business days to your original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

• We only replace items if they are defective, damaged, or incorrectly delivered.
• Exchanges are subject to product availability.

5. Cancellations

Once shipped, cancellations are not possible.

Orders can only be cancelled before they are shipped.

6. Contact Us
Email: mriganayanijewellers@gmail.com
Phone: +91-9660730503
Website: www.sheshinesilver.com